About 3 months ago I decided that it was time to get a new harness. I researched the options and then tried on a few different brands at WATERMAN. Finally after trying Amy's harness I made my decision - I wanted the ION Sol. < Easier said than done.
WATERMAN only had a medium in stock which was too big so being their usual awesome selves they said they'd order it for me. Only to find out that North USA was out of stock of the ION Sol 2013 in an XS! How does this happen?! It's only the begining of 2013 and you've already run out?
I was at frustration station but my journey to tear-your-hair-out-ville had only just begun.
It pained me to have to order kitesurfing gear from anywhere but WATERMAN but it looked like the UK still had stock. So I went ahead and ordered online at H2O who said they were in stock of all sizes, in all colour ways. Excitedely I selected the white version and tapped in my details and then I waited. And I waited. And I waited. Until I got bored of waiting and emailed them to find out where my harness was.
You guessed it. Out of stock.
But don't dispair, they said, because it had been ordered and it would be arriving shortly.
So I waited some more.
Ok long story short, I waited nearly 6 weeks and still no harness so I lost the plot, cancelled my order and contacted my safety blanket - the Power Kite shop. I used to buy all my kit from these guys when we lived in the UK and the only reason I didn't go straight to them on this occasion is that I was being a girl and really wanted a white harness and they only had the black one.
HAD I gone to them in the first place I would have avoided being irritated and disgruntled for 6 weeks because the PowerKite Shop have the best customer service EVER.
No sooner had I pressed "submit" on my order had I received a confirmation email. Soon afterwards came a "ispatched"notification. Less than 12 hours later I received an email AND a text message to say that a chap called Kevin would be arriving at my house between 11 and 12 to hand over my new toy. How awesome is that? The whole proces was done and dusted withing 24 hours and I was FINALLY the proud owner of an XS ION Sol!
Ps. it's amazing :)